Ombudsman News 04/2015

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	IOI EUROPE: Results of recent surveys available The IOI’s European Region carried out two surveys among its members. One survey focused on “Own Initiative Investigations” and the other one dealt with the “Implementation of the ADR Directive”, i.e. the EU’s Alternative Dispute Resolution Directive. » more information » google translate (Francais) » google translate (Español)

	CANADA/SASKATCHEWAN: Ombudsman long-term care investigation will look at accountability, standards and how concerns are addressed In a letter to Minister of Health, Dustin Duncan, Ombudsman Mary McFadyen reported yesterday that her Office is making progress with its investigation into the adequacy of care at the Santa Maria Senior Citizens Home. » more information » google translate (Francais) » google translate (Español)

	EUROPE: Workshop on "Designing Consumer Redress: Making Redress Accessible for Consumer-Citizens" Queen Margaret University, Edinburgh and the Centre for Socio-Legal Studies, Oxford are delighted to invite consumer advisors, complaint handling and ombudsmen practitioners, academics and policymakers to a workshop on “Designing Consumer Redress” on 11 and 12 June 2015. » more information » google translate (Francais) » google translate (Español)

	CHINA/HONG KONG: Office of the Ombudsman presents brief report on the work of the Office for calendar year 2014 The Office of the Ombudsman held a press conference to announce the results of a direct investigation into the “Mechanisms Used to Review and Monitor Eligibility of Existing Tenants in Subsidised Public Housing” and presented a brief report on the work of the Office for 2014. » more information » google translate (Francais) » google translate (Español)

	EUROPE: Founded in Brussels the National Energy Ombudsman Network (NEON) The European Parliament hosts the first Conference on " Strengtheing Alternative Dispute Resolution (ADR) in the Energy Sector". Catalan Ombudsman, Rafael Ribó, took part in the first General Assembly of the National Energy Ombudsman Network (NEON), held on January 27th in Brussels. » more information » google translate (Francais) » google translate (Español)

	UK: Landmark decision to make lives of mothers and babies safer The Parliamentary and Health Service Ombudsman’s casework revealed that the lives of mothers and babies could be put at risk because of an inherent conflict of interest in the supervision of midwives. » more information » google translate (Francais) » google translate (Español)

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Ombudsman News 04/2015

Ombudsman News 04/2015

IOI EUROPE: Results of recent surveys available

CANADA/SASKATCHEWAN: Ombudsman long-term care investigation will look at accountability, standards and how concerns are addressed

EUROPE: Workshop on "Designing Consumer Redress: Making Redress Accessible for Consumer-Citizens"

CHINA/HONG KONG: Office of the Ombudsman presents brief report on the work of the Office for calendar year 2014

EUROPE: Founded in Brussels the National Energy Ombudsman Network (NEON)

UK: Landmark decision to make lives of mothers and babies safer