AUSTRALIA | Commonwealth Ombudsman hosts Complaint Handling Forum from 21 to 25 October 2024

From 21 – 25 October 2024, the Office will host its annual Complaint Handling Forum. The 5-part virtual forum will feature speakers from a variety of backgrounds, including a keynote address from the Commonwealth Ombudsman, Iain Anderson. Kindly note the changed dates compared to a previous newsletter article published on the event.

Practical sessions include:

• ‘Leading with impact, they serve like we lead’ - Monique Richardson
• ‘Taming the Trolls: Handling Online Unreasonable Complainant Conduct’ - Dr Annabel Chan
• ‘From tech to travel. How complaint agencies innovate to engage with the public’ - Panel discussion
• ‘Future impact: global megatrends and the future of complaints handling’ Dr Claire Naughtin, CSIRO Futures Thinking.

Each virtual session will be delivered in English between 12:00-1.30pm Australian Eastern Standard Time (AEST).

Tickets are on sale through Eventbrite for $43.33 AUD per session or at the discounted rate of $159.22 AUD for all 5 sessions.

Tickets can be purchased here: Commonwealth Ombudsman: Complaint Handling Forum | Eventbrite.

For any queries, please contact the Commonwealth Ombudsman's Complaint Handling Forum team at chf@ombudsman.gov.au.

Source: The Commonwealth Ombudsman, Australia