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2021-08-02Public Consultation on the Office of the Ombudsman Strategy Statement 2022 -2024
It is proposed that the Office of the Ombdusman will also be providing resources and shared services to a Protected Disclosures Office which is due to be established by the end of 2021. The Office is currently developing its Statement of Strategy for the period 2022-2024.
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2021-10-20
Annual Report from the Scottish Public Services Ombudsman
The Scottish Public Services Ombudsman (SPSO) has laid its Annual Report and Accounts for the year 2020-21 before the Scottish Parliament. 2020-21 was a challenging year for the SPSO. While lockdown presented the office with significant challenges, it equally offered opportunities to develop its business and approach.
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2022-05-12
Ombudsman probes e-book lending service of public libraries under Leisure and Cultural Services Department
The Ombudsman, Ms Winnie Chiu, today (12 May) announced the launch of a direct investigation to examine the e-book lending service of public libraries under the Leisure and Cultural Services Department (LCSD).
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2022-08-26
Ombudsman publishes Strategy 2025
The Office of the Ombudsman has published "Strategy 2025" - its strategic plan covering the years 2022 to 2025. It follows a record year for the Ombudsman with over 4,000 complaints received in 2021 about public services provided by government departments, local authorities, the HSE and others.
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2022-09-16
President Field attends first work meeting with Secretary General Schwarz in Vienna
Ombudsperson Gaby Schwarz met with Chris Field, President of the International Ombudsman Institute (IOI) and Ombudsman of Western Australia, in Vienna for their first work meeting and personal exchange.
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2022-11-15
Ombudsman publishes special report on rights of persons with disabilities
The Greek Ombudsman published on 7th November a Special Report on Rights of Persons with Disabilities. This is the third of its kind since the assignment to the Ombudsman of the special mandate for the external, independent monitoring of the implementation of the UN Convention on the Rights of Persons with Disabilities.
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2023-01-27
IOI President and Western Australian Ombudsman awarded a Public Service Medal in the 2023 Australia Day Honours List
IOI President and Western Australian Ombudsman Chris Field has been awarded a Public Service Medal in the 2023 Australia Day Honours List. The honour is “For outstanding public service as Ombudsman and President of the International Ombudsman Institute.”
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2023-02-09
Ombudsman issues guide for care providers on good record keeping
The Local Government and Social Care Ombudsman issued a guide to help care providers learn from its complaints involving record keeping. The new guide focuses on a number of case studies highlighting the common issues the Ombudsman sees, and also includes good practice tips to help providers avoid the problems from occurring in their own settings.
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2023-03-01
Ombudsman probes regulation of licensed swimming pools by Food and Environmental Hygiene Department
On 28 February 2023, the Ombudsman, Ms Winnie Chiu, announced the launch of a direct investigation to examine the regulation of licensed swimming pools by the Food and Environmental Hygiene Department (“FEHD”).
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2023-06-15
Ombudsman trains 68 Hospital Ombudsman
The Office of the Ombudsman has trained 68 Hospital Ombudsman from 34 health facilities in Salima and Rumphi districts. The trainings, according to Deputy Director for Investigations and Research, Temwa Mughogho, and Chief Investigations and Research Officer in the Northern Region, Mrs. Elleanor Kabisala, were aimed at empowering the Hospital Ombudsman with necessary skills and knowledge on how to handle patient complaints.
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2023-07-13
State Comptroller and Ombudsman submits Ombudsman's Report 49 for the year 2022
The annual report provides in-depth statistical data on the investigation of complaints in 2022 and gives examples of complaints handled in that year relating to different issues, including public service, persons with disabilities, health and education.
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2023-08-11
Reminder: The Ombudsperson for Children holds two-day workshop on the situation of children in conflict with the law and deprived of their liberty
The Office of the Ombudsperson for Children invites Ombudsman and Mediator Institutions affiliated with the International Ombudsman Institute to participate in a 2-day Workshop on the theme “The role of Ombudsman and Mediators in monitoring the situation of children in conflict with the law and deprived of their liberty” to be held in the Republic of Mauritius on 5 and 6 September 2023. Kindly note that the registration deadline has been extended to 18 August 2023.
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2023-09-07
The Danish Parliamentary Ombudsman recommends continued focus on new remand prisoners
The Ombudsman’s visits to the local prisons and the police show that the Prison and Probation Service and the police overall have an understanding of remand prisoners' vulnerable situation and take care to inform them of their rights and ensure their safety. However, based on these visits, the Danish Parliamentary Ombudsman has published a couple of recommendations in this field, which have been compiled in a thematic report, which is available now.
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2023-09-21
Prisons in Brazil: Report points out Human Rights violations in the federal capital after anti-democratic attacks
The Federal Public Defenders' Office (DPU), the Federal District Public Defenders' Office (DPDF) and the National Mechanism for the Prevention and Combat of Torture (MNPCT) published its report pointing out the human rights situation in Brazilian prisons after the arrest of people participating in anti-democratic attacks.
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2023-09-22
IOI President provides a Welcome Address at the International Conference of Ombudsman, held in Rome, Italy
It was a great privilege and pleasure for IOI President Chris Field PSM to provide a Welcome Address at the International Conference of Ombudsman, “The Role of Ombudsman in the World: Between Reality and Possibility”, held in the Chamber of Deputies of the Italian Parliament in the beautiful city of Rome.
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2023-10-05
PCC facilitates the restoration of electricity to Ago-Ayo Community after two years of total darkness
The Osun State Office of the Public Complaints Commission (PCC) has recovered the Ago-Ayo Community Transformer after it was taken away by the Ibadan Electricity Distribution Company (IBEDC) for Repair. Mr Raphael Adeniyi Adeniran, the Chairman of the Community on behalf of the Community had earlier written to complain to the Commission on the attitude of IBEDC HQ.
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2023-11-10
Ombudsman urges improvements in how trees are protected in Northern Ireland’s planning system
A report published by the Northern Ireland Public Services Ombudsman (NIPSO) into how trees are protected has found that despite 369 tree protection breaches reported between 2019 and 2022, only one resulted in enforcement action being taken, and none led to prosecution. The report also found there was a lack of clear information for the public on Tree Preservation Orders (TPOs), and that information about which trees are protected should be made more accessible.
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2024-01-18
445 Graduates Received Teaching Certificates after Five Years
A total of 445 graduates from Balob Teachers College in Lae Morobe Province have just received their Teaching Certificates (Diploma) and Provisional Teacher Registration Certificates on 16 August 2023 through the Ombudsman Commission’s assistance.
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2024-02-29
Ombudsman engages media on AIP investigations
The Office of the Ombudsman on 21 February 2024, organized an engagement meeting with media in Malawi to give them an update on systemic investigations it has been doing for the past two years into the implementation of the Affordable Input Program (AIP), whose report will soon be released.
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2024-05-03
Inmate phone policy at Provincial Correctional Centre sees revamp following complaints made to OmbudsPEI
Inmates at PEI’s Provincial Correctional Centre will have more access to telephone services following an inquiry into multiple complaints received by OmbudsPEI. PCC’s telephone policy will no longer limit inmates to a small list of approved telephone contacts.
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