Your search results for „checklist for high priori”
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2023-11-17Webinar on Enhancing Productivity and Safeguarding Confidentiality in Ombudsman Institutions
Join the African Ombudsman Research Centre (AORC), the research and training arm of the African Ombudsman and Mediators' Association (AOMA) for the thought-provoking webinar on "Enhancing Productivity and Safeguarding Confidentiality in Ombudsman Institutions: Leveraging Grammarly and ChatGPT for Quality Investigation Reports" on Tuesday, 5 December 2023 at 10 am (GMT+2), organised in collaboration with the International Ombudsman Institute. Kindly click here to register for the webinar.
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2024-10-24
European Ombudsman criticises Commission failure to inform public how it assessed human rights risks in EU-Tunisia agreement
The European Ombudsman has criticised the Commission for not being transparent about the human rights information it relied on before signing an agreement with Tunisia that includes EU funds for border management. She also called on the Commission to set out explicit criteria for suspending EU funding.
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2024-11-22
Ombudsman highlights issues with support scheme for highly vulnerable Scots
The Scottish Public Services Ombudsman has published a report spotlighting concerns about the fairness and consistency of grants awarded through the Scottish Welfare Fund. The report highlights issues with the distribution of the Fund, which provides grants to those in crisis.
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2011-06-15
Fundamental Rights Report Out Now
Today, Morten Kjaerum, Director of the European Union Agency for Fundamental Rights (FRA) presented his Annual Report to the Committee of the European Parliament for Civil Liberties, Justice and Home Affairs (LIBE). It provides in-depth evidence and analysis of fundamental rights across a range of policy areas.
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2014-04-08
New Ombudsman appointed
The current Victorian Ombudsman, Ms Deborah Glass OBE, was appointed in March 2014. The appointment is for a term of 10 years.
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2025-01-24
Applications for the position of the Parliamentary and Health Service Ombudsman are now open
Applications are sought from suitably qualified individuals who wish to be considered for the role of the next Parliamentary and Health Service Ombudsman. The closing date for receipt of completed applications is Monday, 10 February 2025.
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2015-08-27
Parliamentary and Health Service Ombudsman responds to HSCIC data on written complaints in the NHS 2014-15
Deputy Parliamentary and Health Service Ombudsman Mick Martin said: ‘Complaints are an incredibly important source of learning for the NHS and a way through which it can improve its services for patients.
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2016-12-05
Need for education sector to adapt to the needs of individual children
Niall Muldoon, Ombudsman for Children, highlighted the need for the educational sector to be sufficiently agile and to adapt to the individual needs of each child following the launch of the Office’s recent “Education In Focus” report.
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2018-05-25
Ombudsman published first report on water billing and disconnection practices
In April 2018, the Office of the Ombudsman in the Kingdom of Tonga published its first report. Although the Office had been established in 2001 (formerly as the Office of the Commissioner for Public Relations), the respective Act did not allow for reports to be published. An amendment to the Act effective in December 2016 now allows for the Ombudsman to publish reports.
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2022-10-04
Human Rights Day
We are pleased to share with you this year’s Human Rights Day focus. On 10 December 2022, OHCHR will be launching a year-long celebration that will culminate on 10 December 2023 to mark the Universal Declaration of Human Rights’ 75th Anniversary.
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2025-02-27
Veterans Ombud Releases Report on Additional Dependant Care Reimbursement
On 26 February 2025, the Veterans Ombud Colonel (Ret’d) Nishika Jardine released a report on Additional Dependant Care, a reimbursement mechanism designed to provide relief for additional dependant care costs incurred by Veterans participating in the Veterans Affairs Canada (VAC) Rehabilitation Program. The report found unfairness in the rules for reimbursement that could result in some Veterans not being afforded the same relief as others.
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2021-10-07
Investigation into homelessness review process in Wales finds evidence of “systemic maladministration”
Report says that despite “beacons of good practice”, too many people at risk of homelessness are victims of “injustice” due to unacceptable delays, inadequate processes, poor communication and placement in unsuitable accommodation. The Public Services Ombudsman for Wales recommends a new Housing Regulator role to assist local authorities in fulfilling their statutory duties consistently.
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2021-04-12
Reform of mental health services: an urgent need and a human rights imperative
Already in the early stages of the COVID-19 pandemic, the World Health Organisation (WHO) was warning that substantial investment in mental health services was necessary to avert a mental health crisis. The evidence for the devastating impact of the pandemic on mental health is now overwhelming. The reasons for this are clear: the pandemic caused fear and anxiety for everyone, and many of us had to face illness, grief over lost family members, insecurity and loss of income
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2011-01-17
SYT II Training in Vienna in June 2011 - now open for registration
Following the successful first I.O.I. edition of the “Sharpening Your Teeth”-Training that was attended by 38 participants from 17 different states, the I.O.I. is organising a second SYT training which will be held from 5 to 8 June 2011 at the I.O.I. General Secretariat in Vienna, Austria. This three-day training on systemic investigations for staff members of Ombudsman institutions is based on the format “Sharpening Your Teeth” that was successfully invented by the Ontario Ombudsman.
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2018-11-07
Ombudsman probes effectiveness of Joint Office for Investigation of Water Seepage Complaints in handling water seepage complaints
The Ombudsman, Ms Connie Lau, declared today, 7th of November, a direct investigation to examine the effectiveness of the Joint Office for Investigation of Water Seepage Complaints in handling water seepage complaints, with a view to making recommendations for improvement.
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2010-06-30
I.O.I. Offers Training Programme for Ombudsman Staff
“Sharpening Your Teeth”-Training is the first educational programme offered by the I.O.I. It will be held from 14 to 17 November 2010 at the I.O.I. General Secretariat in Vienna, Austria and is specifically designed for staff members of ombudsman institutions.
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2012-06-08
Ministry reacts on Ombudsman recommendations on victims of violence
The Albanian Ministry of Labour, Social Affairs and Equal Opportunities responded to the official note on measures to be taken for the improvement of conditions and treatment of women and children accommodated in the Centre for Reception and Treatment of the Victims of Violence.
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2015-03-23
ENNHRI expressed support to Ombudsman Lutkovska
The European network of national human rights institutions (ENNHRI) unanimously adopted the statement on promotion and protection of human rights in the context of the conflict in Ukraine.
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2015-06-26
First IOI NPM Training on „Implementing a Preventive Mandate“ successfully held in Riga, Latvia
IOI Secretary General, Günther Kräuter, opened the first IOI Training specifically designed for Ombudsman Institutions functioning as National Preventive Mechanism (NPM). The 2,5-day learning experience was hosted by the Ombudsman of the Republic of Latvia.
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2016-05-17
Ombudsman Hong Kong invites public views on Education Bureau's regulation of application fees collected by kindergartens
The Ombudsman, Ms Connie Lau, today (May 12) invited members of the public to provide information and/or views on the regulation by the Education Bureau (EDB) of application fees collected by kindergartens.
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