BackThe Institution of the Banking Mohtasib Pakistan (BMP) has provided relief amounting to Rs 1.26 billion to the Banking Customers by disposing of 25,493 complaints against commercial banks during the calendar year 2023.
Addressing a press conference at the Institute of Bankers Pakistan on 29 April 2024, the Banking Mohtasib Pakistan, Mr. Sirajuddin Aziz, said that out of 36,437 complaints received during the year and those brought forward from the year 2022, 21,866 (86%) complaints were resolved amicably through reconciliation, while 676 (3%) complaints were decided after formal hearings and 2,931 (11%) complaints were disposed of / rejected being incomplete, frivolous or due to lack of jurisdiction as per law under which the institution of Banking Mohtasib has been established.
While unveiling the Annual Report of BMP for the year 2023, he explained that there was an increase of 21% in public complaints lodged with BMP Office against commercial banks during the year as compared to last year (2022). However, there was a significant decrease in the complaints received on Prime Minister’s Portal, which explains overall decrease of decrease of 5 % in total number of complaints during 2023 as compared to 2022,
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Source: Banking Mohtasib Pakistan
