BackB.C. Ombudsperson Kim Carter released her annual report today, showcasing investigations concluded with provincial public authorities in 2014/15. The report highlights public complaints in sectors ranging from local government to large provincial ministries.
Over the course of 1,800 investigations and early resolutions completed in 2014/15, the Ombudsperson and staff provided impartial and independent oversight resolving complaints with multiple provincial public authorities including ministries, Crown corporations, commissions and boards, local government, health authorities, professional associations, schools and boards of education. In the case summaries provided we report on investigations that resulted in apologies, improved policies, new regulations, training, refunded fees and, of course, improved delivery of provincial public services.
In addition to these select individual investigations, we also publish updates to our larger, Ombudsperson-initiated investigations, findings and recommendations. For example, our most recent systemic report, In the Public Interest, addresses provincial oversight of private career training institutions and protection for thousands of domestic and foreign students studying at these facilities in B.C.
Source: British Columbia Ombudsperson
