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National Student Ombudsman established
The Commonwealth Ombudsman has expanded its functions with the establishment of the National Student Ombudsman (NSO) which commenced operations on 1 February 2025. The NSO is a free, independent, and impartial service for students to resolve complaints about their higher education provider.
Students can escalate complaints about the actions of their higher education provider on a range of issues, such as:
- Student safety and welfare including gender-based violence
- Racism and racial vilification
- Discrimination
- Course administration
- Fairness and effectiveness of student complaint processes
- Reasonable adjustments
The NSO is excited to engage with higher education students, and providers, to bring to bear a national perspective and experience of what is going on across the high education sector. The NSO will work across the sector to share information and identify systemic issues.
For more information visit National Student Ombudsman (NSO).
Source: The Commonwealth Ombudsman, Australia
