BackBoth the State of the Health Funds Report and consumer website, make it easier for consumers to choose health insurance policies that better meet their individual needs.
The purpose of this report is to provide consumers with additional information to assist them to make decisions about private health insurance. For existing policyholders, the report details information that allows them to compare the performance of their fund with all other health funds.
For those considering taking out private health insurance for the first time, the report provides an indication of the services available from each fund and a comparison of some service and performance indicators at the fund level.
The Commonwealth Ombudsman’s State of the Health Funds Report 2017 is available online.
The latest PHIO quarterly bulletin (1 October – 31 December 2017) can also be viewed online. This bulletin covers complaint statistics, ambulance bill complaints, Lifetime Health Cover, and the top five complaint issues.
Source: Office of the Commonwealth Ombudsman, Australia
