BackThe University of Applied Sciences Vienna (FH Campus Wien) has conducted a study on the role of Ombudsman institutions in the context of the growing digitalization of public services worldwide.
To support this project, spearheaded by Prof.(FH) Dr. Julia Dahlvik, socio-legal scholar at the University of Applied Sciences Vienna, the IOI last year helped distribute a short online survey and asked Ombudsman colleagues to participate in a short interview on this timely topic.
Prof. Dahlvik has published a first article on her preliminary findings, called “Access to administrative justice in the digital era: contact possibilities and the personal encounter in public ombuds institutions worldwide” in Recht der Werkelijkheid, Journal of Empirical Research on Law in Action, which can be accessed via this link. The publisher follows a green open access strategy which means that the article will be available online for free after 6 six months after publication.
Prof. Dahlvik recently was a guest on the publication’s “Law in Action” podcast, where she shares some of her findings from the article. You can access the episode by clicking here. Ms Dahlvik will continue working on this topic by doing some further ethnographic research on the spot on the role of digitalisation in access to justice through the lens of ombuds institutions in the Global North and South as part of her habilitation project.
Source: IOI General Secretariat
