UK | Complaints handling principles approved by the Assembly

On 19 January 2022, the Northern Ireland Assembly approved the complaints handling Statement of Principles from the Northern Ireland Public Servises Ombudsman (NIPSO).

The six principles set out the basic approach public bodies should take when dealing with complaints from members of the public. They are:

• Start off right
• Fix it early
• Focus on what matters
• Be fair
• Be honest
• Learn and improve

In the coming weeks NIPSO will announce the first sector it will be working with to create complaints handling procedures for all bodies in that sector. The Ombudsman aims to help all public bodies create a culture in which complaints are dealt with quickly and effectively.

Source: Office of the Northern Ireland Public Services Ombudsman (NIPSO), UK