BackIn this Bulletin NIPSO provides an update on their work to introduce common standards for complaints handling in the public sector. They also feature some of the latest investigations that they have carried out over the last few months. For more information on each story, please follow the highlighted links
Helping public bodies to improve complaints handling
We want to help public bodies handle complaints well. Our complaints handling Statement of Principles aim to achieve common standards across the public sector.
Communications with patients on healthcare waiting lists
We are asking the public for their help with our investigation into how Northern Ireland’s Health and Social Care Trusts communicate with patients on waiting lists.
Significant failures over care of Downs Syndrome patient in Belfast City Hospital
The sister of a man with Downs Syndrome has received an apology from the Belfast Trust following our investigation into his treatment in Belfast City Hospital.
Making a positive difference to people and public services in Northern Ireland
Our new Strategic Plan sets out our purpose, our values, and how we intend to carry out our work over the next 3 years.
Trust commended for level of care given to elderly patient
A man complained that his mother should not have been a drug that led to her becoming confused and agitated. We found that the Trusts overall care of the patient was excellent, but partly upheld the man's claims that it didn't deal properl with his complaint.
Dental patient's treatment 'in-line with Covid-19 guidance
A man claimed that his son should have been entitled to priorityy dental treament during the early months of the COVID-19 pandemic. We did not uphold the complaint, finding that the treament was not allowed wihtin the restrictions at the time.
Our easy to use online complaints form tells you if we can accept your complaint, and gives advice on where to go if not.
We regularly receive feedback from people who have used our service. Click the link above to see some of their comments.
Source: Office of the Public Services Ombudsman of Nothern Ireland
