SPAIN | Ombudsman made more than 700 recommendations and suggestions to Administration

On February 27, The Defensora del Pueblo, Soledad Becerril, submitted the Institution’s 2013 Annual Report to the president of the Congress, Jesús Posada, and to the president of the Senate, Pío García Escudero.

The Annual Report details the activity of the Ombudsman Office in a year in which 711 recommendations, suggestions and reminders of legal duties were made to the Administration, a record number.

74.4 % of the recommendations and 78.8 % of the suggestions which have already been answered by the Administration, have been accepted. This has implied important changes for the citizens’ benefit.

Last year, the Defensor of Spain filed 33,167 applications: 22,692 were complaints, 347 ex officio actions and 10,128 requests for action of unconstitutionality.

In all, 280,852 citizens wrote to the Institution, 16,422 contacted it by telephone and 3,251 did it in person. In addition, the Ombudsman Office registered 390,622 visits.

During her intervention in the Congress, the Defensora del Pueblo reviewed the work done last year by the Institution and highlighted some of the main accomplished achievements.

For further information please consult the documents attached.

Source: Defensor del Pueblo, Spain