BackThe Ombudsman of New South Wales tabled his Annual Report for 2013–2014.
While statistics do not provide a full picture of the Ombudsman’s work, they do show that the office continues to deal with a large number of matters. This year, the Ombudsman received 35,456 complaints and notifications. This includes 9,505 formal matters and 25,951 informal matters.
The report shows that the work of the Ombudsman is done on a number of different levels. It can include large and detailed systems reviews that can and do impact upon big groups of people. It can be formal investigations using Royal Commission powers. In many cases, it can be quick and informal, helping to solve problems that have a major impact on people’s everyday lives. ‘My office is focused on getting results, fixing problems, making improvements and helping lead change’ Mr Barbour said.
The Ombudsman’s office continues to be provided with new roles and responsibilities. ‘The breadth of our jurisdiction and experience means the community can have confidence in us performing new and often unique roles.’
For more information, please see the institution's media release or read the full Annual Report.
Source: Ombudsman of New South Wales, AUSTRALIA
