KENYA | Ombudsman Newsletter January – June 2021

The Commission on Administrative Justice (Ombudsman) of Kenya has published the first issue of the Ombudsman Newsletter for 2021. The Newsletter covers the period from January to June 2021.

Among other things, Issue 01/2021 of the Ombudsman Newsletter reports about a training held by the Ombudsman to educate 1,300 public officers on effective public complaint resolution and access to information. The objectives of this training were to establish responsible complaints infrastructures, increase the rate of complaints resolutions, and enhance the obligation for access to information.

Furthermore, the newsletter informs about a survey conducted by the Ombudsman to analyse customer satisfaction in relation to service delivery and complaints handling in the public sector; a public participation campaign undertaken to collect views from members of the civil society on the draft Access to Information regulations; and a visit from a delegation from the Geneva-based Centre for Security Sector Governance.

To learn more about the institution’s work, please see the newsletter further down below and visit the website of the Commission on Administrative Justice (Ombudsman).

Source: Commission on Administrative Justice (Ombudsman), Kenya