BackMaladministration Complaints about Public Service Delivery Increases by 31% - NI Ombudsman Annual Report
Trend in Health & Social Care Sector Complaints continues with 46% increase
The Northern Ireland Ombudsman Dr. Tom Frawley published the institute’s Annual Report on the 1st of July 2014 and noted a significant increase by 31% in complaints about maladministration in public service delivery this year. This trend has been largely driven by a 46% increase in complaints relating to health and social care bodies followed by complaints against government departments and their agencies that increased by 19% year on year.
The newly released report also noted an increase in complaints against local Councils by 27.2% as well as an increase in complaints against housing associations amounting to a 57% increase in complaints this year.
The Annual Report includes statistics and a list of recommendations made by the Ombudsman as well as selected anonymised case summaries to aid learning and disseminate best practice across all bodies in jurisdiction.
For additional information, please visit the Northern Ireland Ombudsman's website.
Source: Northern Ireland Ombudsman, United Kingdom
