BackThe first report into The Toronto Community Housing Corporation’s (TCHC) practices regarding eviction, released in May 2010, found a lack of personal contact with tenants facing eviction, and that TCHC either did not apply its eviction prevention policies, or did so inconsistently.
81 recommendations by Justice Patrick LeSage were accepted by the Board of Directors and TCHC put an implementation plan into place in the following.
Ombudsman Fiona Crean initiated investigative proceedings in October 2012. The investigation examined whether eviction prevention policies were being applied consistently and whether the process was in keeping with the recommendations made by LeSage two years earlier.
In her report, “Housing at Risk: An Investigation into the Toronto Community Housing Corporation’s Eviction of Seniors on the Basis of Rent Arrears”, the Ombudsman found that the guidelines and practices were not being followed consistently. For example, early intervention was not occurring sufficiently and TCHC relied on a high volume of correspondence, rather than in-person contact.
For further information, please consult the full report.
Source: Ombudsman City of Toronto, Canada
