CANADA/TORONTO | Ombudsman Reports Increase in Complaints about City Services

The City of Toronto Ombudsman Fiona Crean says there’s been a significant growth in the number of residents with problems about local government and delivery of their city services. In her 2013 Annual Report released today, Toronto’s Ombudsman says her staff dealt with 1827 complaints in 2013, an increase of 28% over the year before.

The Ombudsman says there is another worrisome development in the complaints her office sees. “Fully 70% of the complaints involved poor communication by city staff and inadequate information being given to residents. This is an increase from 55% in 2012, and 40% in 2011.”

Source: Ombudsman City of Toronto, Canada