BackThe Honourable Ombudsman Sindh, Ajaz Ali Khan expressed his concern about inordinate delay in grant of family pension to the legal heirs of deceased government employees by the office of Accountant General Sindh, Karachi.
The complainant, a 70 year-old lady, filed the complaint on 8 June 2015 regarding delay by the office of the Accountant General Sindh in grant of family pension in respect of her unmarried brother who died in October, 2013.
To redress the grievance of the complainant Ombudsman Sindh issued directives to the authorities concerned to initiate enquiry in the matter. As a consequence of the Ombudsman’s intervention the scrutiny process was expedited by the agency. Finally with constant persuasion and concerted efforts of the Ombudsman Institution, she was able to get a monthly pension with entire outstanding dues in the month of January, 2021.
The Ombudsman Sindh expressed his deep concern on cumbersome procedures and directed A.G. Sindh to simplify the procedure and set a time frame for timely and expeditious disposal of pension cases in co-ordination with the relevant department.
The complainant appreciated the role of the Ombudsman for taking prompt action and providing speedy justice to her.
Source: The Provincial Ombudsman Sindh
