BackThe Québec Ombudsman’s 2011-2012 Annual Report was tabled in the National Assembly of Québec on November 1, 2012. Ombudsperson Raymonde Saint-Germain called for greater transparency and equity from public managers given the many gaps between the commitments written into policies, programs and action plans and what citizens really experience. "Due to the lack of sufficient resources to meet public needs, the services truly offered often are less accessible than what is touted in programs. The result is delays, disparities, interrupted services and poor performance," said Raymonde Saint-Germain. The annual report contains numerous examples of the gaps between the slate of services supposed to be provided and what exists in the real world.
The Annual Report can be found at the institution's website.
Source: Québec Ombudsman
