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Ombudsman and Louth County Councillors
In September Ombudsman Peter Tyndall led a series of “outreach” events in Drogheda, County Louth in the north east of Ireland.
The event was part of the Ombudsman's Outreach programme which also involves monthly visits to Cork, Galway and Limerick.
The Ombudsman team received 31 complaints from the Louth public at its ‘complaints clinic’ in Drogheda, on Thursday 27 September.
Over two days, the Ombudsman and his team also held an information session on the work of the Office for staff in local Citizens Information Centres; met with Louth County Council and Our Lady of Lourdes hospital in Drogheda, and visited Mosney Direct Provision centre. On Friday last the Ombudsman hosted a seminar: ‘How complaints can improve public services’, attended by over 40 local public representatives, officials in local public bodies and other interested groups.
The 31 complaints were spread across the wide range of public bodies that the Ombudsman examines complaints about, including Louth County Council, the Health Service Executive, local hospitals and the Revenue Commissioners.
At the seminar on Friday the Ombudsman Peter Tyndall outlined the type of complaints the Ombudsman receives and how providers of local public services can use complaints to help improve the delivery of public services. In 2017 the Ombudsman received 61 complaints from people in Louth.
Source: Office of the Ombudsman, Ireland
