IOI Europe | Peer review of the Local Government and Social Care Ombudsman was held in Coventry

A peer review of the Local Government and Social Care Ombudsman (UK) was held in Coventry (UK), in November 2023, by a specially designated panel led by the Ombudsman of Greece and IOI Regional President (Europe) Andreas Pottakis.

Former Ombudsman of Ireland and former President of the IOI, Peter Tyndall, Professor of socio-legal studies at the University of Glasgow, Chris Gill, and Kersten England, former Chief Executive of Bradford City Council and of York City Council, were the other three members of the peer review panel. The findings of the review will be included in a report to be publicized shortly.

Peer review is a new tool adopted by the IOI and aims at providing an effective method of assessment for Ombudsman institutions to identify corporate strengths and areas for improvement. Peer reviews are independent, commissioned by an IOI member institution and are undertaken by a lead reviewer who is either an active or recent Ombudsman office holder.

Source: The Office of the IOI Regional President of the European Region