BackIssue 30 of the Public Services Ombudsman for Wales’ Casebook (July – September 2017) has been published. The Casebook is a collection of summaries of cases dealt with in the previous quarter. This month also sees the 14th edition of the Code of Conduct Casebook which contains summaries of cases about councillors who have broken their authority’s code of conduct.
The Ombudsman's Casebook contains summaries of all closed cases, but the office can also often become aware of public service issues developing at the front end of our service where the Complaint Advice Team (CAT) deals with complaints and enquiries at the initial stage.
The Public Services Ombudsman also consider complaints that members of local authorities in Wales have broken the Code of Conduct. The Ombudsman investigates such complaints under the provisions of Part III of the Local Government Act 2000 and the relevant Orders made by the National Assembly for Wales under that Act.The Code of Conduct Casebook contains summaries of reports issued by this office.
Both Casebooks can be found below. All previous editions of the Casebook are available here. You can also sign up to receive future editions.
Source: Public Services Ombudsman for Wales
