BackTo better explain the services, the Ombudsman institution has produced a series of videos about what an ombudsman is, who it can assist, how and when it should be contacted, and tips for effectively seeking help when making a complaint.
The scripts were co-designed with consultants from the Queenslanders with Disability Network to respond to the needs of people with impaired capacity. There is also a duplicate set of these videos available to assist people with impaired vision as well as with Auslan interpretation.
When clients have a complaint, these videos can be an additional resource to use in explaining how to navigate the complaints space.
The videos deal with the following topics:
- What is an Ombudsman?
- Who can the Queensland Ombudsman assist?
- How to complain about a public sector agency in Queensland?
- Finding the correct complaints body to assist you
- Effectively seeking help
- I'm unhappy with my experience with the Ombudsman, what can I do?
- Frequently asked questions
To access the videos kindly click here.
Source: The Office of the Queensland Ombudsman, Australia
