AUSTRALIA | Queensland Ombudsman releases new language resource to improve knowledge about the office

The Queensland Ombudsman has released a new information resource to help improve community knowledge about the function of the Office.

The new product outlines the role of the Office in 14 community languages and provides information about using the BrowseAloud tool on our website.

BrowseAloud is a service available on the website of the Queensland Ombudsman that translates the site content into 99 languages, and can read aloud 40 of the most commonly used languages. Users can customise the interface for things like voice speed or text magnifier size and navigate the site in a manner that suits their needs. To activate this service, the user clicks on the ‘b’ icon within an orange circle on our website. 

This flyer supports community members who use languages other than English to access information about how to make an effective complaint, and when to contact the Queensland Ombudsman.

The flyer will be available for the engagement team to distribute at community events, and can be downloaded from the website for community groups to print as needed. The initial range of languages is: Arabic, Cantonese, Dinka, Greek, Hindi, Indonesian, Italian, Korean, Mandarin, Polish, Punjabi, Sinhalese, Spanish, Vietnamese.

If you have a particular language that you would like this content to be available in, please get in touch with the Office of the Queensland Ombudsman via media@ombudsman.qld.gov.au in order for them to incorporate that into a second round of translations.

Source: Queensland Ombudsman, Australia