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International survey
Within the framework of an international conference, which the Office of the Ombudsman of Israel hosted in 2021 on the topic of “Advancing the Rights of Older People in an Age of Longevity”, the Office carried out a survey among IOI members, which addressed a number of issues, including the difficulties encountered by older persons in using the digital services provided by Ombudsinstitutions, the barriers preventing older persons from filing complaints, and the exploitation of older persons by different sources.
In total, 55 Ombudsinstitutions from six continents participated in the survey and the primary findings were included in a special report published by the Ombudsman of Israel and titled "Challenges and Goals in Providing Services for Older Persons - Lessons Learned from the Investigation of Complaints".
The special report focuses on older persons as receivers of service from the state authorities and on how they experience receiving the service. It highlights the barriers facing older persons when receiving services from public bodies. It also makes recommendations for service providers in these bodies in general and for complaint handlers in particular as to how to tailor the service that they provide to the needs of older persons.
In light of the high importance that the international Ombudsman community attaches to peer learning, the Office of the State Comptroller and Ombudsman of Israel is pleased to share the findings of the international survey, as well as the special report with Ombudsman around the world. You can find both documents in the download section further below.
To read the Survey and the Special report, kindly refer to the download section below.
Source: Office of the State Comptroller and Ombudsman, Israel
