BackA complainant approached the Provincial Ombudsman Sindh (Pakistan) stating that the Finance Department was not reimbursing the medical charges he was entitled to under the rules. He was a patient of renal plant and had to incur the huge amount of 620,778.00 Rs. for his treatment. However, the Department was delaying the reimbursement on one pretext or the other.
To redress the grievance of the complainant Ombudsman Sindh issued directives to the authorities concerned to initiate enquiry in the matter. As a consequence of the Ombudsman’s timely intervention the scrutiny process was expedited by the agency and the Finance Department reimbursed all the medical charges to the aggrieved retired government servant.
The complainant appreciated and thanked the Ombudsman Sindh for the prompt action in redressing his grievance.
Source: Provincial Ombudsman Sindh, Pakistan
