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SPSO Complaints Improvement Conference
The Scottish Public Services Ombudsman (SPSO) would like to draw your attention to its upcoming SPSO Complaints Improvement Conference which will take place on Tuesday 25 February 2020 at Tynecastle Park in Edinburgh, Scotland.
Colleagues who are interested in attending will be able to experience best practice in complaint handling and learn from complaints. There will be a mixture of presentations and workshops on topics such as resolution, supporting staff and vulnerable people through the complaints process, the use of social media by complainants and the revisions to the on the recent review of the model Complaints Handling Procedure (CHP).
The attached flyer sets out the conference agenda for the day and guest speakers. The event will also be an excellent opportunity to network with sector colleagues.
It is not a public event, but is designed for public sector staff, advice agencies and academics for whom learning from complaints to improve services is a key part of their work or research. Specifically, it will be of interest to:
- those with lead responsibility for monitoring and improving organisational performance;
- managers responsible for organisational learning from complaints;
- quality Assurance Managers;
- complaints and customer service managers, including staff who handle and investigate complaints;
- organisations with an interest in consumer redress.
Cost per delegate is just £100.00. For further information and to book a place please visit the Conference Website.
Please feel free to share this information with other contacts in your organisation who you think would be interested.
Source: Office of the Scottish Public Services Ombudsman (SPSO), UK
