BackThe Hawaii Office of the Ombudsman and the United States Ombudsman Association (USOA) Board of Directors invite you to join the 40th Annual USOA Conference, which will be held in Honolulu, Hawaii from 18 – 20 September 2019.
Content at this conference is quite varied in order to appeal to Ombudsman, those involved in conflict resolution, and others who work with the public. Sessions include dealing with abrasive personalities, leveraging reports, understanding the science of human behavior, digital age communications, office management, and an open cage style discussion about critical issues. Our conference will close with an interactive session on vicarious trauma and resiliency.
Prior to the main conference, USOA will offer three pre-conference workshops: a highly regarded two-day “New Ombudsman Training”, where participants will learn about the origin, characteristics, and standards of an Ombudsman office as well as the world-class training in “Dealing with Unreasonable Complainant Conduct” and a session on “Administrative Investigations and Demonstrating Your Value”, which will review planning for a complex investigation based on a social welfare case and interviewing best practices.
Conference registration includes networking opportunities with colleagues from around the world. Registration is now open. For more information please see the information leaflet further below, contact the USOA business office or visit the USOA Website.
Source: United States Ombudsman Association (USOA)
