BackSeven of Austria's nine provinces have mandated the Austrian Ombudsman Board (AOB) with monitoring the entire provincial and municipal administration. The AOB therefore submits an annual report to the National and the Federal Council on the Federal administration but also reports regularly to those seven provincial parliaments in which it also controls the provincial and municipal authorities.
On 30 June 2011 the members of the AOB Dr. Peter Kostelka, Dr. Gertrude Brinek and Mag Terezija Stoisits presented the 2010 annual report to the Vienna City Council. 819 Vienna residents complained in 2010 about the Vienna provincial and municipal government. After a dramatic rise in complaints in 2008 of more than 19 percent the number of investigation procedures stabilized at a high level in 2009 and 2010.
Vienna residents most frequently complained about community affairs and about municipal social services. In 2010, the AOB concluded a total of 739 cases regarding the Vienna provincial and municipal government. In 89 cases, the AOB officially found a case of maladministration; this represents 12 percent of all investigation procedures. In 425 investigation cases the administration was found to have acted lawfully.
