Your search results for „checklist for high priori”
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2014-02-05Conference on Impact and legitimacy of ombudsmen
The workshop will be opened with a dinner on Tuesday 29 April, to provide a networking opportunity for all participants. It will be organised by the Queen Margaret University jointly with the Centre for Socio-Legal Studies at Oxford University and the Foundation for Law, Justice and Society.
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2015-01-08
Presentation of the Strategic Directions of activity of the Office of the Ombudsman for 2015
On the occasion of a presentation of the strategic directions of the Office of the Ombudsman for 2015, the Parliamentary Commissioner for Human Rights, Ms. Valeriya Lutkovska, presented the institution's new official website.
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2015-08-10
Children’s Ombudsman highlights gaps in the oversight of children’s residential centres
An investigation by the Ombudsman for Children found significant gaps in the approach to registering, inspecting and monitoring of children’s residential centres which are run by private and voluntary agencies. He has recommended that the inspection of these centres should transfer to HIQA without delay.
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2018-04-17
Kela’s changed policy regarding basic social assistance has endangered the continuity
Numerous complaints have been submitted to the Parliamentary Ombudsman criticising the social security institution Kela for refusing to grant basic social assistance for medication prescribed by doctors, or other health care expenses since it changed its policy concerning the granting of basic social assistance for health care exprenses in autumn of 2017.
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2020-07-30
Annual Report 2019 and Report on the actions of the NPM 2018-2019
The Commissioner for Administration and the Protection of Human Rights, Mrs Maria Stylianou-Lottidis, submitted last week to the President of the Republic of Cyprus, Mr. Nikos Anastasiades, the Annual Reports of her Office for the years 2018 and 2019, as well as the Report on the actions of the National Preventive Mechanism for the years 2018 and 2019.
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2022-01-27
Commonwealth Ombudsman’s investigation into the Department of Veterans’ Affairs
The Acting Commonwealth Ombudsman, Penny McKay, published a report, The Department of Veterans’ Affairs’ communication with veterans making claims for compensation following an investigation into the Department’s administrative framework to support its communication with veterans making claims for compensation for injuries or conditions related to their service.
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2022-04-13
6th Newsletter on the situation on the Ukrainian-Hungarian border
In its 6th newsletter edition, the Office of the Hungarian Commissioner for Fundamental Rights reports, amongst others, about the opening of a new information point at the BOK Sports Hall (Budapest Olympic Centre) and about a meeting of Commissioner for Fundamental Rights, Dr. Ákos Kozma, with Chief Ombudsman of Turkey, Mr. Şeref Malkoç, and Ombudsman for the Rights of Women and Children, Ms. Celile Özlem Tunçak.
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2024-07-18
Information brochure on whistleblowers published by the Federal Ombudsman
The Federal Ombudsman of Belgium published a new information brochure for whistleblowers. It is an informative and practical tool with the most important information for whistleblowers who want to make a report to the Federal Ombudsman. The brochure sets out the procedures for making a report and for obtaining protection from the Belgian institution.
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2015-11-04
Conducting investigations
Approaches to investigating complaints vary according to a number of factors, including the jurisdiction of the Ombudsman’s office, the agencies and other parties involved, the complexity of the matter, and the intended outcome.
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2021-01-15
Ombudsman Hong Kong announces launch of two direct investigations
On 14 January 2021, the Ombudsman, Ms Winnie Chiu, announced the launch of two direct investigations: one to examine the effectiveness of rodent prevention and control by the Food and Environmental Hygiene Department (FEHD) and another to examine the Government’s regulation of boarding facilities for foreign domestic helpers (FDHs).
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2022-04-11
Improved cooperation needed to tackle poverty among single parents and children in the Caribbean Netherlands
The Dutch National Ombudsman Reinier van Zutphen, also acting on behalf of the Ombudsman for Children Margrite Kalverboer, on 7 April 2022 presented the report 'Caribbean children pay the price' to Alida Francis, government commissioner of St. Eustatius. The State Secretary responsible, Alexandra Van Huffelen (Kingdom Relations and Digitisation) also received a copy.
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2023-09-07
BC Ombudsperson released report about the compensation of a young person who has been misinformed
In a report released on 6 September 2023, the BC Ombudsperson describes how the Ministry of Children and Family Development misinformed a former youth in care about the impact of a proposed custody transfer and has, to date, refused to compensate the youth for its mistake and to determine if other youth may be similarly impacted.
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2024-08-16
Ombudsman for Children’s Office publishes “Tomorrow Starts with Us” children’s survey
The Ombudsman for Children’s Office (OCO) commissioned "Tomorrow Starts with Us", a survey carried out with Amárach Research to mark the OCO’s 20th Anniversary. The cost of living, mental health services and future housing needs are the top three concerns for over 1,000 secondary school students who took part in the survey.
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2020-04-30
Ombudsman receives a large number of complaints related to the state of emergency
The Office of the Parliamentary Ombudsman has received more than 100 complaints related to the state of emergency and the coronavirus pandemic. The complaints have concerned all branches of administration. Many of the complaints are related to health care, social welfare and social insurance. The Office has also begun working on several issues at its own initiative.
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2023-11-17
New monitoring tool shows where Austria falls short in terms of human rights
On 7 November 2023, the Austrian League for Human Rights submitted the midterm report of civil society regarding the UPR of Austria to the UN. In a scientific cooperation with the Austrian Ombudsman Board and partially financed by the Future Funds of the Republic of Austria, the League brought to life an online montitoring tool. In future, this tool shall provide an up-to-date status of the implementation of the human rights recommendations in Austria at all times.
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2013-11-11
Consultation on new Masters programme
Queen Margaret University (QMU) is consulting ombudsman organisations on a new Masters programme in dispute resolution. QMU has been running ombudsman and complaint handling training programmes for a number of years and is now seeking to further develop provision for dispute resolvers.
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2014-01-23
Fifty-eight tenants reimbursed for overcharged water rates
An investigation by the Local Government Ombudsman (LGO) has resulted in London Borough of Hammersmith and Fulham repaying a significant sum of money to 58 elderly tenants who had been overpaying for water in their homes.
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2014-08-26
Regional conference of Information Commissioners in Edinburgh
Centre for Freedom of Information opens registration for the Information Commissioners’ European Regional Meeting and Conference, to be held in Edinburgh 3-5 November 2014.
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2017-01-25
Winter in Europe – Ombudsman presents case study on asylum in Spain
People warming their hands over fire built in petrol drums in refugee camps should be able to find help and humanity in Europe, whose economy is second in the world and where countries are not at war. This is explained by the Ombudsman of Spain in a case study on “Asylum in Spain: International protection and reception system resources” presented and defended recently at the Spanish Parliament.
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2021-02-08
Cornwall Council stopped payments for disabled woman’s care without organising alternative
A Cornish woman was left without the support she needed after the council told her she could not pay her daughter to care for her, the Local Government and Social Care Ombudsman said.
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