BackCreated by the developers of the highly successful Osgoode/FCO Certificate – Essentials for Ombuds, this program focuses on practical, real world situations and provides ample opportunities for hands-on learning, questions, and class discussion.
This certificate program came to be as a result of Ombuds from many sectors asking for a professional development curriculum that addressed the complex issues and dilemmas that Ombuds and senior staff grapple with, often on a daily basis.
As the role of Ombuds is unique in nature and practice, within the field of dispute resolution, this program is customized to address the kinds of challenges inherent in a structurally independent, impartial, confidential and fairness-seeking entity. In addition, the program has been designed to provide for in-dept interaction with peers from many different geographical regions and Ombuds‘ Offices.
The programm is intended for:
- Ombuds (working in legislated roles or in public and private sector organizations or associations established by policy, Charter, Order-in-Council, etc.)
- Assistant/Deputy Ombuds, and Directors in Ombuds offices
- Senior leaders of Investigative bodies or Dispute Resolution Offices
- Senior investigators in an Ombuds context
- Legal or other specialized counsel to Ombuds offices
- Commissioners, Members of Board of Inquiry
The program is divided in 2 modules, where practical tips and strategies are taught.
The modules include investigations, managing perceptions, interactions with the media, analyzing Ombuds and a lot more.
More information can be found in the link below or here.
Source: Ombudsman of the City of Montréal, Canada
