BackThe Jordanian Ombudsman Bureau (JOB) received a total of 2,262 complaints and has succeeded in resolving around 75% of these complaints, many of which uncovered errors made by public administration and unfolded into a number of systematic patterns of errors that, it avoided in the future, will spare the precious time and efforts of both citizens and public administration.
Among other things, enhancing awareness of and accessibility to the JOB has been a main priority in 2011. As Ombudsman Abdelilah Al-Kurdi points out in the preface of the 2011 report: “Reform is not one man’s job or the monopoly of a given authority but is rather a complementary process that starts with the political will, nourishes by health public administration practices and continues up to the efficiency and effectiveness of oversight institutions”.
The English version of the 2011 Annual Report is now also available on the IOI website.
Source: Office of the Commissioner for Fundamental Rights, Hungary
