CANADA | Case study to evaluate impact of Ombudsman investigations on public administration

The Toronto Ombudsman, in collaboration with Ryerson University, a North American advisory committee, and the International Ombudsman Institute, has completed a groundbreaking project: The Impact of Ombudsman Investigations on Public Administration: A Case Study and an Evaluation Guide.

This innovative guide for ombudsman to measure the impact of their work on the public administrations they serve is now also available in French!

Source: Ofiice of the Ombudsman, Toronto, Canada