PAKISTAN | Dedicated cell for overseas Pakistanis established in Wafaqi

As a part of on-going process within the Secretariat of the Federal Ombudsman (Wafaqi Mohtasib) to increase relevance of Wafaqi Mohtasib as an instrument of accountability and good governance in Pakistan, Mr. M. Salman Faruqui, Acting Wafaqi Mohtasib has established a dedicated cell in the Ombudsman Secretariat with a view to provide Pakistanis living abroad a direct, quick and free of charge recourse to the Ombudsman for redressal of their complaints against mal-administration in any government agency.

The office of the Wafaqi Mohtasib has assumed a vital role in providing people access to quality public services and improvement of public administration, accountability and transparency. This important function has transformed the institution into one where ordinary citizens are provided prompt and free of cost relief against mal-administration, delays, apathy & indifference in government agencies. The introduction of a dedicated cell for overseas Pakistanis is a highly relevant initiative taken by the Wafaqi Mohtasib to address systemic issues.

Source: Office of the Federal Ombudsman of Pakistan