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Annual report available
The Ombudsman Hong Kong published its 2022/23 Annual report in July 2023. According to the institution, the Office has maintained uninterrupted public access to the services. They met all targets of performance as pledged, with 5,357 complaints received and 5,323 complains concluded in 2022.
As an independent statutory organisation, the Office of the Ombudsman Hong Kong has been handling complaints objectively and impartially, and their findings are evidence-based. The Office listens to all parties to the complaints and tries to understand issues of complaints from different perspectives. The overarching goal has always been improving the public administration in Hong Kong through recommendations tendered after impartial investigations and objective analysis.
To read the full annual report, kindly refer to the download section below.
Source: The Office of the Ombudsman Hong Kong, China
