BackUnder the heading “Transparency and Efficiency – Two key values”, the Ombudsman of Montreal presented its Annual Report for 2014.
Ombudsman Johanne Savard introduces the 2014 Annual Report by stating that “2014 was a year of change and renewal in our office. We have reviewed out structures, welcomed new employees and modernized our ways. Nonetheless, we have remained committed to our values of rigor, respect, empathy, common sense and accessibility as they are keys to the success of our every action, in search of fair and equitable solutions to problems, for all parties involved.”
In 2014 the Office of the Ombudsman of Montreal received 1,409 new requests, initiated 143 new investigations and therefore handled a total of 1,471 files; i.e. 123 more than in the previous year.
