BackAccording to NI Ombudsman Annual Report complaints about maladministration in Northern Ireland’s health and social care sector have increased by 22%, representing almost 40% of the total received by the office, according to the latest annual report from Northern Ireland Ombudsman Tom Frawley.
Commenting on his Annual Report Dr. Frawley said “Whilst the number of overall complaints has increased slightly, it’s encouraging to see misdirected complaints to the office decreasing allowing for greater efficiency and service. The ongoing pressures facing some sectors including health and social care are evident in the notable increase in complaints this year. Particularly stark is the increase in the number of complaints centered on complaint handling within this sector pointing to a need for bodies to consider complaints against joint providers in a co-ordinated way and for clear explanations to be provided to the complainant as early in the process as possible.”
A copy of the Annual Report can be found on the website of the Northern Ireland Ombudsman.
