BackOmbudsman Peter Tyndall launched his first annual report since taking up the role as Ombudsman of Ireland in December 2013. At the launch of his annual report for 2013, Peter Tyndall pointed out that his Office had received more than 3,000 complaints in 2013. The largest number of complaints involved the Department of Social Protection, the Department of Agriculture, Food and the Marine, the Revenue Commissioners and local authorities.
Based on his comprehensive complaint-handling experience as former Ombudsman for Wales and current Ombudsman for Ireland, Peter Tyndall has developed a vision for the future of his Office. He identifies a number of areas where there is potential for improvement. These include the extension the Ombudsman's jurisdiction to include public services provided by private bodies and in particular, the opportunities offered by the European directive on alternative dispute resolution; the benefits of adopting a standardised approach to complaint handling across the public sector; the development of a single portal for complaints, and the benefits of affording the Office constitutional status.
The annual report in English is available on the IOI website. The Irish version can be downloaded on the institution's website.
