BackThe Annual Report of 2013 summarizes the institution's performance between 01 January 2013 to 31 December 2013 and is structured based on the constitutional mission of the Ombudsperson: protection, monitoring and promotion of human rights and freedoms.
This report is disaggregated into five different chapters, arranged in functional and substantive sense. The first chapter presents an overview of competencies, responsibilities and the mandate of the Ombudsman Institution. In the second chapter, the state of fundamental human rights and freedom in Kosovo is thoroughly presented and listed based on the Constitution of the Republic of Kosovo. Cooperation and activity of the Ombudsman Institution during the reporting period is reflected in the third chapter, while in the fourth chapter is presented the current situation and developments during the reporting year of the budget and personnel of the Ombudsman Institution. A statistical summary of all cases and findings of OI, for this reporting period, is provided in the fifth chapter.
From 1 January 2013 to 31 December 2013, the Ombudsman Institution received 2047 cases or 23% more in comparison to 2012, for submitting complaints or seeking advices and assistance. Out of them, in 377 cases, Ombudsman or his Deputies met personally with claimants, during the "Open Days" in this reporting period.
During this reporting period, the Ombudsperson Institution has increased efficiency in its work by addressing all complaints received from citizens for violation of their rights, in the shortest time possible. Ongoing engagement has increased confidence in the Ombudsperson as a supporter and defender of the human rights and freedoms. Due to the ongoing work of the Ombudsperson, for the first time most of the complaints handled, were resolved positively, meaning in favour of the citizen, which is also one of the main goals of this institution.
For the full Annual Report 2013, please click HERE.
Source: Ombudsperson Institution of Kosovo, KOSOVO
