BackThe Office of Ombudsman has told Parliament that it has made significant progress in effectively managing its work to make sure people are treated fairly in New Zealand.
More funding has enabled the Office to appoint extra staff this year, and that combined with efficiency gains has meant it is in better shape to deal with an increasing workload, which has doubled over the past 10 years.
The Ombudsman’s Annual Report shows the Office dealt with the second largest number of complaints ever over the past year. Chief Ombudsman Dame Beverley Wakem says more than 11,000 complaints were received in 2013 – 2014 and while the Office is still working on meeting its own timeliness targets, the complaint backlog has been reduced.
“Overall, we ended the year in much better shape than we started completing 19% more work than the average amount completed each year over the past 10 years.”
For more information, please see the attached News Release or the full Annual Report 2013/2014.
Source: Ombudsman of New Zealand, NEW ZEALAND
