BackCommenting on the Local Government Ombudsman's report highlighting the number of complaints it has received about adult social care in 2014/15, and the reasons behind the complaints, Parliamentary and Health Service Ombudsman Julie Mellor said:
“The number of unresolved complaints we receive about the NHS in England and UK government departments is steadily increasing and many of these could be resolved locally. Public service leaders need to encourage and learn from complaints. Many people complain about public services out of a sense of public duty, to help ensure improvements are made.”
The Local Government Ombudsman's report - called Annual Review of Adult Social Care Complaints 2014/15 - reveals that it has received 2,803 complaints and enquiries about adult social care in 2014/15 and is being published to encourage transparency and accountability across the whole social care complaints system. The areas most complained about within adult social care are assessment and care planning, residential care, home care and charging and safeguarding, the report reveals.
The Parliamentary and Health Service Ombudsman makes final decisions on complaints that have not been resolved locally by the NHS in England. The Local Government Ombudsman looks at complaints about councils and other bodies acting on their behalves such as care homes and school appeals panels.
For more information please contact Marina Soteriou at the Parliamentary and Health Service Ombudsman.
Source: Office of the Parliamentary and Health Service Ombudsman, UK
