UK | Parliamentary and Health Service Ombudsman responds to HSCIC data on written complaints in the NHS 2014-15

Deputy Parliamentary and Health Service Ombudsman Mick Martin said:

‘Complaints are an incredibly important source of learning for the NHS and a way through which it can improve its services for patients.

‘We investigate more than 3,000 complaints a year about the NHS in England that haven’t been resolved locally. In almost two-thirds of those, people have felt let down by the complaints process.

‘It is essential that NHS organisations listen to people when they say they are unhappy with their service and deal effectively and fairly with their complaints to ensure trust in the healthcare system remains high.’

Source: Parliamentary and Health Service Ombudsman, UK