BackWhile addressing members of the Federal Advisory Committee on Reforms and Speedy Complaint Resolution and Federal and Provincial Ombudsmen of Pakistan, the President of Pakistan expressed his appreciation of the concept of speedy resolution of complaints at the doorsteps of the common man, free of cost, evolved by the Ombudsmen and the committee. The Federal Advisory Committee comprises of eminent and renowned personalities of Pakistan with a record of public service in the country.
The institution of the Federal Ombudsman of Pakistan along with Provincial Ombudsmen provides swift and cost free redressal of grievances of the common man against mal-administration and arbitrariness of government departments and agencies. Complaints are being resolved within two months and almost 75,000 complaints were disposed of in 2014 by the Federal Ombudsman.
The President noted that speedy justice was a vital element of the national agenda of the present government and under the new mechanism; it would be more accessible, hassle free, with no cost to the common man. He urged the committee members and all the Ombudsmen to work with zeal and in a purposeful manner to pursue this initiative to bring relief to the citizens of this country.
The President summed up his address by quoting the founder of Pakistan, Mr. Muhammad Ali Jinnah’s address to the Constituent Assembly of Pakistan on August 11, 1947, “My guiding principle will be justice and complete impartiality, and I am sure that with your support and co-operation, I can look forward to Pakistan becoming one of the greatest nations of the world”.
Source: Wafaqi Mohtasib (Ombudsman)’s Secretariat, Pakistan
