In the year 2024, a significant surge in complaints was recorded, totaling over 5,348 cases with 4,043 complaints disposal - a notable increase from the previous year. This substantial rise in complaints filed with the Ombudsman Office indicates a growing awareness among the general public about their rights and the available avenues for redress.
The increased number of complaints and the Ombudsman Office's prompt response reflect a positive trend, showcasing the growing trust of citizens in the institution. This upward trajectory also underscores the expanding awareness among the masses about their rights and the importance of holding public authorities accountable.
Source: The Provicial Ombudsman Khyber Pakhtunkhwa, Pakistan