Canada | Québec Ombudsman delivers its findings in its 2016-2017 Annual Report

On the occasion of the tabling of her Annual Report at the National Assembly on September 28, 2017, Ombudsperson Marie Rinfret presented her findings concerning the quality of public services in Québec.

She pointed out that any change within public services must be planned with rigour, vision and a focus on the well-being of citizens.

“That is why Québec government departments, agencies, and institutions of the health and social services network must assess the whys and wherefores and gauge the impact of any proposed change on people before introducing changes.” - Marie Rinfret

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Source: Le Protecteur du Citoyen, Assemblée nationale Québec, Canada