IOI Training | Registration for Vienna training in September is still open

Following two IOI editions of the successful “Sharpening Your Teeth” training programme, the IOI is organizing a new training session which will take place from 16 to 19 September 2012 in Vienna, Austria.

This year’s training session for investigative ombudsman staff will be conducted by renowned trainers from the Edinburgh-based Queen Margaret University (QMU) which has an excellent reputation as a centre for ombudsman and complaint handling practice. The specific IOI edition will be held in English and consists of a three-day training course on complaint assessment, effective investigation, acting on findings, effective communication and reporting.

The IOI is delighted to offer this high-profile training course to IOI member institutions in good standing free of charge. Travel and accommodation costs must be borne by the participants. In order to ensure the smooth organisation and efficient planning of the event, we ask you to register by mid-July 2012 at the latest.

If you have any further questions regarding the IOI training course 2012, please do not hesitate to contact the IOI General Secretariat (ioi@volksanw.gv.at).