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Annual Report 2022 of the Ombudsman Punjab
On 30 March 2023, Ombudsman Punjab Major (R) Azam Suleman Khan presented the annual performance report of the Office of the Ombudsman Punjab for 2022 to Governor Punjab Muhammad Balighur Rehman. Advisers and consultants of the Ombudsman Office were also present at the event organized on this occasion.
Major (R) Azam Suleman Khan elaborated on the noteworthy aspects of the annual performance report for 2022, stating that the Ombudsman Office sucessfully resolved 29,970 complaints out of a total of 31,149, resulting in an impressive 96% resolution rate. Of these, 26,511 complaints were addressed within 45 days, while 3,459 complaints took longer than 45 days to dispose of due to some administrative complications.
Furthermore, he highlighted that the effective handling of public complaints has resulted in a cumulative financial relief of Rs.13.842 billion for both plaintiffs and the government. This relief included the recovery of 29,363 kanals of state and private land in various districts valued at Rs.9.117 billion. The total financial assistance provided to the plaintiffs amounted to Rs.4.725 billion, he added.
Ombudsman Punjab also provided a breakdown of the top 10 departments against whom the Ombudsman Office received the highest number of complaints in 2022.
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Source: The Office of the Provincial Ombudsman Punjab, Pakistan
