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Ombudsman Punjab presents Annual Report 2022 to the Hon’ble Governor Punjab
Ombudsman Punjab, Major Azam Suleman Khan (Retd) (Hilal-i-Imtiaz), presented the annual report of the Office of the Ombudsman Punjab for 2022 to Governor Punjab, Muhammad Balighur Rehman, at the governor's house.
Major Azam Suleman Khan elaborated on the noteworthy aspects of the annual report, stating that the ombudsman office successfully resolved 29,970 complaints out of a total of 31,149, resulting in an impressive 96% resolution rate. Of these, 26,511 complaints were addressed within 45 days, while 3,459 complaints took longer than 45 days to dispose of due to some administrative complications.
Furthermore, he highlighted that the effective handling of public complaints has resulted in a cumulative financial relief of Rs.13.842 billion for both plaintiffs and the government. This relief included the recovery of 29,363 kanals of state and private land in various districts valued at Rs.9.117 billion. The total financial assistance provided to the plaintiffs amounted to Rs.4.725 billion, he added.
The Office of the Ombudsman Punjab has expanded its presence across all districts of the province by setting up regional offices. The department has also initiated the construction of office buildings for its offices. Five office buildings were completed in 2022, while efforts are underway to acquire land for constructing office buildings in eight more districts this year, he added. Research and Analysis Wing is established to carry out research and studies for ascertaining the root causes of corrupt practices and injustice and to recommend remedial measures to the Government.
Major (R) Azam Suleman Khan elaborated that the Office of Ombudsman Punjab has undergone a complete digital transformation, with the implementation of a 24/7 digital helpline 1050 for telephonic complaint registration and public guidance.
Governor Punjab Balighur Rehman appreciated the performance of the ombudsman office in his address. Chief Secretary Punjab Zahid Akhtar Zaman and administrative secretaries were also present.
Kindly find the annual report 2022 in the download section below.
Source: The Office of the Ombudsman for the Province of Punjab, Pakistan
