BackIssue 21 of the Public Services Ombudsman for Wales’ Casebook (April-June 2015) has been published. The Casebook is a collection of summaries of cases dealt with in the previous quarter.
In this issue, the Ombudsman announced the establishment of a cadre of Improvement Officers whose role will include stakeholder engagement with certain bodies in jurisdiction as well as thematic leads for areas which continue to affect quality public services, and a separate lead for compliance with the Ombudsman’s recommendations.
Lessons learnt during this quarter covered the themes of delays, NICE guidelines, communications and complaints handling.
The Casebook can be downloaded in full here and is also available in Welsh.
Source: The Public service3 Ombudsman, Wales, UK
