Canada | The Québec Ombudsman’s Annual Report – Understaffing: inevitable or an opportunity for growth?

Québec Ombudsman Marc-André Dowd tabled his 2022-2023 Annual Report in the National Assembly.

Should labour shortages, a widespread phenomenon in all activity sectors, be an inevitability or a challenge for government departments, agencies and public networks? From the outset, Mr. Dowd raises the question since staff shortages are sometimes presented as a pretext for shortcomings in public services.

"I’m calling on authorities, decision-makers and their organizations to step up to the plate when it comes to service quality and personalization. It’s true that in some cases, it’s quite a feat. Therein lies the challenge," said Mr. Dowd.

For more information, see the Québec Ombudsman's website.

Source: Ombudsman of Québec, Canada